Client Blog

Will Amazon Dash Come To Canada? What Can Be Learned From The US Roll-Out?

Amazon.ca has recently announced that it is rolling out its “Prime Now“ service in Canada by the end of the year and several Canadian cities are vying to attract Amazon’s second headquarters campus. We expect that we will soon see a roll out of Amazon’s Dash Buttons in Canada as well. Amazon Dash Button’s launched on March 31, 2015 in
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Spotted by Field Agent @ Starbucks

As we transition from summer to back-to-school many parents are excited to get back to routine and also popping by Starbucks after dropping the kids off at school and grabbing a Pumpkin Spice Latte. This is now one of the most anticipated retail events of the year and the barrage of Fall themed food items will be hitting stores over
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Innovation is Cooking in the QSR & Casual Dining Industry

With all the innovation in retail today, it may be easy to overlook the advances being made by the food service industry—particularly fast food, fast casual, and casual dining restaurants. Whether it’s mobile ordering, digital kiosks, or menu upgrades, many of today’s restaurants are aggressively seeking better ways of doing things, with bottom-line implications for business efficiency and customer satisfaction.
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Spotted by Field Agent @ Sherway Gardens

We recently spotted an interesting pop-up shop in the space near the new Nordstrom store at Sherway Gardens that was promoting of shopping for cosmetics and beauty products on-line at www.beautyBOUTIQUE.com. Shoppers Drug Mart has made incredible ground in prestige beauty since its launch of the beautyBOUTIQUE concept back in 2003 and has benefited from the cratering of the department
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Special Report: Groceries 2.0 Revisited

Explore the rise of online grocery shopping in this completely updated and widely expanded report! Based on 11 mobile studies, 5,890 survey responses, and 116 QuickShops, Groceries 2.0 Revisited explores the latest and greatest digital developments in grocery shopping, including grocery pickup, grocery delivery, meal kits, and several state-of-the-art shopping technologies. This free report highlights: Walmart curbside pickup AmazonFresh pickup
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Spotted by Field Agent @ Shoppers Drug Mart

There is nothing worse than a retail line up. Standing in line to give up your money is bad for business. While the king of the line-up may be Costco, a close contender would be high volume Shoppers Drug Mart stores with line ups worsened by short staffing, lottery ticket sales and high customer counts being routed through only a
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Spotted by Field Agent @ Safeway

Back in 2005, Coca-Cola launched Coke Zero in Canada to widespread success as it targeted the male market with the more masculine black packaging (vs. Diet Coke, primarily targeted at Females) and a taste closer to regular Coca-Cola without the calories or sugar. This summer, Coca-Cola is transitioning the Coke Zero brand to Coca-Cola Zero Sugar in order to reinforce
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Grocers Should Get Moving on Meal Kits – Shoppers Want Them!

For many consumers today, convenience is a top priority. And that’s where meal kits step in. While not a huge movement in Canada (yet) this young yet thriving industry delivers all the ingredients to make easy and healthy meals, without a trip to the grocery store. To better digest the growing prevalence of meal kits, Field Agent in the US
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Spotted by Field Agent @ Real Atlantic Superstore

While it was a bit of a unknown tradition, many Loblaw Market banner stores had a bell near the customer service desk that you could ring if you were happy with customer service during your visit – an audible cue to store staff that they were doing a great job! It reminds us a little bit of the bell behind
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Market Visit Report – Lowe’s Conversion – Edmonton, AB

In 2016, Lowe’s accelerated its expansion into Canada with its acquisition of RONA in a blockbuster $3.2 billion deal that catapulted the #2 player in the US from a regional player in Canada’s home improvement market to a major player from coast-to-coast with several different formats and banners in their portfolio and over 500 stores. The combined businesses have about
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