As a food service professional, you know that service standards either make or break your business. All the various touchpoints a customer has with your staff along during their dining experience is driving the perception of your brand and loyalty to your business. This is why mystery shopping is so important in the restaurant industry.
Traditionally, mystery shopping has been expensive and took a long time to execute, which is not in- line with today’s fast-paced food service industry.
Field Agent has developed a mystery shopping solution for operators of QSR, FSR and Fine Dining establishments that provides quick and inexpensive feedback from real customer interactions in your restaurants.
Our Canadian Mystery Shoppers are over 220,000 strong and can visit your restaurants anytime and anywhere so you can assess whether the guest experience meets your service standards.
We specialize in targeted mystery shopping missions with 10 to 20 follow up questions and we keep it affordable so you can get a broader range of data for your business.
Our innovative technology also allows mystery shoppers to submit “Video Selfies” taken right after their dining experience, which can really bring to life the guest experience of your customers.
Get in touch with one of our advisors today to learn more!