Shopping is an emotional, social and interactive experience. All the various touchpoints a shopper has with your staff along the path-to-purchase is driving the shopper’s perception of and loyalty to your brand.
Traditionally, mystery shopping has been expensive and took a long time to execute, which is not in-line with today’s fast-paced retail industry. Field Agent has developed a mystery shopping solution for retailers that provides quick and inexpensive feedback from real shopper interactions in-store. Our Canadian Mystery Shoppers are over 120,000 strong and can visit your stores anytime and anywhere so you can assess whether the in-store experience meets your standards.
We specialize in targeted mystery shopping missions with 10 to 20 follow up questions and we keep it affordable so you can get a broader range of data. Our innovative technology also allows mystery shoppers to submit “Video Selfies” taken right after the shopping experience which can really bring to life the in-store experience of your shoppers.
Get in touch with one of our advisors today to learn more!