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A: If you need account changes, please submit a support ticket here: Agent Support We'll fix it for you!
A: We process all agent collections via Interact e-Transfer. For initial encashments, please log-in to our website HERE. Click on "Manage Cashout Options". You will then need to enter the email address to which you wish to receive your e-transfer. Be sure to record your secret word. Subsequent cashouts can be made on your app once this initial information has been set up!
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A: According to the CRA, all agents who earn $500 or more in a tax year must provide their social insurance number in order to continue earning money. Our system will stop delivering tasks just before you earn $500 YTD. All agents who provide their SIN can continue to work beyond this $500 limit and will receive a T4A slip for their earnings.
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A: Yes! Our platform operates on a first-come, first-served basis. It's best to book tasks as soon as you see them, keeping in mind that there is a booking time frame in which you will need to complete the task. Our tasks go very quickly, and it's the bird that rises early that gets the worm (or the burger, donut, etc.)
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A: Once our QA has reviewed your request and approved it, you will see your updated earnings and can cash out at any time.
A: All tasks have a two hour booking window. As soon as you have reserved it, the countdown begins!
A: This video will help you identify the different types of in-store displays: Watch Here
A: An important part of our job is to take good THUMBSDOWN photos when the requested item or display is not in store.
Your THUMBSDOWN photo tells us that you searched the entire store for the item or display, but couldn't find it.
On the right is an example of the PERFECT THUMBSDOWN PHOTO:
1 - Photo by THUMBSDOWN
2 - Shows a CLOSE SHELF / DISPLAY and not the FLOOR
Make sure your THUMBSDOWN photos match those shown here for future tasks.
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A: The majority of jobs are supposed to be mystery shops. A customer pays to know if their product or display is set up correctly. By letting stores know what you're doing, the customer doesn't get a real view of what's going on in the store.
It is not illegal to take photos in stores. This may be against a store's policy, so they may ask you to leave. Likewise, no one can touch or take your personal property without your permission.
If an employee approaches you while you're doing your job, it's up to you what you want to do. You can tell him that you are taking pictures of a product to get feedback from a friend or family member. Some officers like to wear headphones when doing photo audits, to make it look like they're just listening to music. If they ask you to stop, you must politely comply. If you are confronted by a store employee, represent yourself and Field Agent well by being respectful and polite.
Some agents prefer not to take jobs that require photos because they don't want to risk being asked to leave. It doesn't bother the other Agents. We recommend that you do what is right for you, knowing that we never require illegal action in the course of employment.
A: All jobs are stored remotely on the device you book them on. So if you book a task on your iPad, it won't appear on your iPhone, and vice versa. Be sure to always book tasks on the device you intend to perform them on.
A: We are unable to verify store hours of all locations for each task. We advise all Agents to confirm that stores are open and in operation before accepting assignments or visiting the store.